In addition to review rider gives to a driver affecting driver approval rate there is an option for both of them to make a complaint so operators would have to review and take actions. Both android & iOS apps have complaint form integrated into Trip History page and their submissions would appear on CMS. It is expected to be tracked and resolved manually with direct calls to each party if needed hence information of driver & rider is provided at this page in addition to link for to associated informations.

Last update: June 12, 2020